This is a three-part series of classes which provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. By registering for the series, you will receive a discount off the total registration fee.

Positive Assertiveness in the Workplace, April 25 and 26, 2023

Administrative professionals are in a position to communicate on behalf of their bosses and to communicate information to their bosses that is necessary for good decision making. This course will reiterate that there is a right and a wrong way for you to state your case. The right way is in a forthright, positively assertive manner. You will gain insight into how to avoid pitfalls that get in the way of positive communication and how to operate with more confidence. A section on confidently making decisions will also be covered. The result will be enhanced communication and decision-making skills.

Managing Time, Change, and Stress, April 27 and May 2, 2023

In today’s workplace, employees are experiencing tremendous challenges that pull them in many directions all at once. There are tremendous changes underway in organizational strategies and priorities. Without strategies for better organization, dealing with constant change, and managing stressors and the resulting stress, you cannot maintain the productivity and quality demanded of yourself. This two-part course will focus on the important personal skills of flexibility, self-control, self-determination, and stress mitigation. Specific subjects covered will include analyzing how time is spent, controlling time-wasters (such as interruptions and procrastination), and identifying major changes and their response in the past and going forward.

Resolving Conflict in the Workplace, May 3 and 4, 2023

Collaboration among coworkers to meet the organization’s goals has never been more important. Organizations are expecting employees at all levels to work together--often across functions--to solve problems and make decisions that were once the exclusive responsibility of management. This new way of working also creates new opportunities for conflict making. Resolving conflict is a necessary skill for all workers. This two-part course provides you with the skills to turn conflict into opportunities to achieve positive results. You will explore your past experiences and habits in dealing with conflicts, learn new ways of thinking about conflict, understand choices you have in conflict, as well as analyzing your individual level of emotional intelligence. You will leave with tips and techniques to keep your emotions in check, to help others go from unreasonable to reasonable, and to have difficult but necessary conversations.

Hosted By

Northwest Public Power Association (NWPPA)

Northwest Public Power Association (NWPPA)